IRDA Recruitment 2020

Qualification

The candidates should be a Graduate and should possess minimum 2 years of experience in managing CRM operations. Qualified professionals with aforementioned minimum years of experience in CRM operation of Insurance companies may apply. Scale IV and above Officers retired from Public Sector Insurance Companies having the minimum experience of 2 years in managing CRM operations may apply. The Authority reserves the right to relax any of the requirements for the candidates in deserving cases.

Pay
Scale

A retainer fee may ranger between Rs. 60,000/- and Rs. 75,000/- per month depending on the qualifications and experience.

Age
Limit

Not above 62 years as on last date of receipt of application, i.e., 25-02-2020.

Job
Responsibilities

The following are the duties of Consultant: · To handle Consumer Grievance Call Centre matters at Hyderabad Office · To visit the Call Centre as part of the job of overseeing process/operations and technology · To monitor quality and also study required number of live/recorded calls/emails/documents towards ensuring the appropriate quality of the voice calls/emails/scanned documents and the related processes involved · To observe the performance of the Call Centre Response Team and suggest ways of improving efficiency of Call Centre Executives having regard to their floor behavior · To identify the need for Refresher Training for Call Centre Executives not performing well enough both in terms of soft skills and Insurance/Grievance redressal process knowledge and advise the Authority of the action to be taken for the desired customers · To oversee the scrutiny and the registration process followed by the Call Centre Executives on the complaints received and to provide necessary guidance and support wherever required in order to ensure that the objectives of grievance resolution behind the procedures/processes stipulated by IRDAI is achieved · To assist the Authority in expanding the initiative and also forecasting number of work stations from time to time commensurate with the fluctuations in grievances. · To oversee knowledge management including adding new scripts and modifying Standard Operating Procedure · To assess implementation of Call Centre in regional languages and suggest ways and means of improving the reach and service delivery. · To study and inspect technology infrastructure on behalf of the Authority from time to time to ensure appropriate PRI (Primary Rate Interface) Utilization, reduction in average queue time and to ensure appropriate connectivity · To oversee managed backups by Vendor · To monitor the performance of the Vendor in relation to the parameters specified in SLA on matters concerning the complaints including registration · To provide necessary MIS/Periodical statements on the functioning of the Call Centre to the Authority as stipulated from time to time · Any other job related to the working of IGCC and Grievance handling

How to
Apply For
IRDA
vacancy :

· Candidates who satisfy the eligibility conditions may apply by submitting the application strictly in the format as in Annexure. Applications should be sent in a cover superscribing ‘APPLICATION FOR THE POST OF CONSULTANT FOR IGCC ON CONTRACT BASIS’ to The Executive Director (Gen), Insurance Regulatory and Development Authority of India, Survey No.115/1, Financial District, Nanakramguda, Hyderabad – 500 032. A scanned copy of the application may also be forwarded by email to hr@irdai.gov.in. Incomplete applications or applications not in the prescribed format are liable to be rejected. · Last date of receipt of filled in application: 25-02-2020 by 5 PM.

General
Instructions

· Notwithstanding his/her engagement as Consultant, IRDAI retains its right to appoint any other expert to manage Call Centre issues as may be decided. · The appointment of Consultant is of a temporary (non-official) nature and the appointment may be cancelled or terminated through written intimation by either side by giving one month’s notice without assigning any reason. · The appointment of Consultant would be on full-time basis and during the period, the Consultant shall not accept any assignment without obtaining explicit consent from IRDAI. During the period, the Consultant will not advise or accept any assignment with any regulated entity or vendor.

Job
Type

CONTRACTOR

Job
Deatils:

Pay
Scale

Rs. 68500-2150(2)-72800-2250(6)-86300 (9 years)

Job
Responsibilities

a) Graduation with 60% marks and LL.M with 60% marks. b) Level of Officers eligible: (i) PSU Insurance companies · Scale V Officers, or · Scale IV Officers with minimum 5 years of service in that scale. (ii) Financial Sector Regulators · Officers in Grade D and in the pay scale equivalent to 68500 - 2150 (2) - 72800 – 2250 (6) - 86300 with associated grade allowance. c) Experience: 15 years as an Officer in PSU Insurance company/ies and/or Financial Sector Regulators with minimum 5 years in related field of work. d) Preference will be given to officers directly handling legal matters including HR or Service matters.

How to
Apply For
IRDA
vacancy :

The eligible Officers may submit their applications in the prescribed format through proper channel only, i.e., through their cadre controlling authority so as to reach the undersigned on or before 5 pm on 7th March, 2019. Executive Director (Gen) Insurance Regulatory and Development Authority of India Survey No. 115/1, Financial District, Nanakramguda, Hyderabad - 500 032, Telangana.

General
Instructions

6.1. The Officers applying for any of the above posts should be holding an equivalent post given above with similar responsibilities and duties in PSU Insurance Companies and/or Financial Sector Regulators, wherever applicable and as per eligibility given under respective grades. 6.2. Applications shall be made in the prescribed format only which is given at Annexure A and shall be submitted through proper channel only along with copies of Annual Performance Appraisal Reports of the last three years and vigilance clearance and Integrity Certificate before the last date of receipt of applications, ie. on or before 5 pm on 7th March, 2019. 6.3. The Cadre Controlling Authority has to forward the applications of the interested Officers whose services can be spared by the Cadre Controlling Authority duly filling up Part II of the application along with attested copies of ACRs/APARs of the Officers for the last three years, i.e. from 2015-16 to 2017-18. 6.4. Applications which are incomplete or not in the prescribed format or not received through proper channel before the last date of receipt of application are liable to be summarily rejected. It is clarified that any form of conditional forwarding from the employer or applications received without certificate of employer as given in Part II of Annexure – A shall be summarily rejected. 6.5. IRDAI does not assume any responsibility for the candidates not being able to submit their applications within the last date on account of or for any reason beyond the control of IRDAI. 6.6. In case of receipt of more than one application from a candidate, IRDAI reserves its right to consider their applications as per the candidate’s suitability

Job
Type

OTHER

Job
Deatils: